FAQ

 

How do I place an order?
There are three ways for you to place an order: by phone, email or if you are in the Sydney region ask for a rep to call.

If you place an order over the phone we ask for a confirmation email to be sent.

 

Request a Quote Online. We realize that you're going to have questions about your order and want to make sure that it will be perfect. A custom product is best handled with a custom quotation. You may request a quote on any product page and we'll ask you for all of the pertinent order details. We'll have a custom quotation prepared for you within 1 business day. Your detailed quote will include all costs associated with your order with no surprises.


Can my logo be printed on any item?
APLAus has 1000’s of products that can be printed or embroidered with your logo. Some products have do have special requirements for reproducing your logo depending on the print method to be used, the material of fabric of the product and/or the print area available. We will advise all options in the quotation and communications.

 

How many lines of text can I have?
This question is most commonly asked about pens. Decorating promotional products comes down to the 'print area' of the product. If you're printing text, the text will have to fit into the allotted print area for that product. Don't worry about it! Our art department will take care of laying out your logo and/or text to optimize your message on that product. In the event that your logo or imprint is not suitable for that product, we will contact you immediately and offer alternative solutions

 

Can I order blank goods?
Yes, in most instances you can order blank goods.

 

What is the minimum quantity of an item that I can order?
Every product varies with regards to minimum quantities; we will advise minimum quantities when quoting and generally provide a range of quantities and pricing in the quote so you can make an informed decision.

 

What is a setup charge?
A setup charge is a cost associated with preparing your logo for decoration on a product. This can apply to making screens for screen printing, dies for custom Key Rings or digitizing for embroidery. Often times, setting up your logo to be printed is more labor intensive than the printing process itself which is often times automated. Dies, Molds, Screens are typically kept for 1 year after your order and kept on file. Reorders are typically not subject to setup charges.

 

Are there any other charges or fees?
We believe in keeping the promotional product buying process as simple as possible. There are generally five aspects to your order: the artwork, the setup, the items, the decoration and the delivery. In most cases we try to amatise all the costs so as to keep simple and you can see the cost at a glance.

 

How long will it take to receive my order of promotional products?
Standard production time varies from about 5 working days to 15 working days following confirmation & artwork proof approval. Other factors include product availability, place of manufacture (eg. Big savings can be made by manufacturing offshore, if time permits, but this extends the delivery time by up to 12 weeks).

 

What if I can't find the product I'm looking for but have seen it on another site?
More than likely we can provide that product. If you find a product online from another site, please tell us about it and we will provide a quote asap.

 

How do I send my logo?
You can email any file you have your logo in. Artwork specifications are in the “Technical Info” page. Once we receive your file we can convert it to the correct format and size and add any text or message required. Send your files to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

What are PMS colours?
PMS colours refer to the Pantone Matching System, the industry's standard for accurately reproducing your organizations branding elements with perfect accuracy. Not all logo's use PMS colours. If you have any concerns just give us a call and we can advise the best way to proceed.

  

What is vector artwork?
Vector artwork is created in Adobe Illustrator and Corel Draw and is essential to reproducing your logo on most promotional products. Vector artwork files include: .eps, .ai, .cdr and .ps. Vector files differ from bitmap or raster files (.jpg, .gif, .tiff, .bmp) because they can be perfectly manipulated to any size or dimension. Bitmap files will blur if you increase their size. Vector files will not, they use thousands of reference points and proportionately resize your logo for a clean, crisp appearance every time. Additionally, vector files allow for colour separations which are essential for spot-colour prints where each colour is laid down one at a time.

 

What is the difference between spot colour printing and 4-colour process printing?
Spot colour printing is a process where the colours in your logo are separated out and a screen is made for each colour. Each colour is then applied to the item one at a time. After each colour is applied, the item usually runs through an oven to dry the ink. 4-Color process printing is most commonly found on full color magnets, mousepads and some bags though with new technologies 4-colour process is being used more widely. Essentially, 4 colours, Cyan, Magenta, Yellow and Black are mixed together to form a full colour brilliant logo or image.

 

What if I don't have my logo in a vector file?
No problem. You can send us your logo in any format, a jpg or a scan and we can recreate your logo into the correct format.

 

What is your order cancellation policy?
After an order confirmation has been approved by the customer, we cannot guarantee that we will be able to make changes to or cancel your order. All costs incurred prior to the change or cancellation of an order is billed to the customer. This includes costs such as artwork, setup charges, etc.,.


What type of payments do you accept?

EFT

Direct Deposit

Cheque

Cash

Credit Card – Visa & MasterCard

Paypal

 

If you require any further information please don’t hesitate to contact us via the contact page, email or phone.

 

Email:               This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Phone:              02 9623 0382

Mobile:             0427 826 685

 

 

 

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