I place an order?
There are three ways for you to place an order: by phone, email or if you are in the Sydney region ask for a rep to
If you place an order over the
phone we ask for a confirmation email to be sent.
a Quote Online. We realize that you're going to have questions about your
order and want to make sure that it will be perfect. A custom product is best
handled with a custom quotation. You may request a quote on any product page
and we'll ask you for all of the pertinent order details. We'll have a custom
quotation prepared for you within 1 business day. Your detailed quote will
include all costs associated with your order with no surprises.
Can my logo be printed on any item?
APLAus has 1000’s of products that can be printed
or embroidered with your logo. Some products have do have special requirements for reproducing your logo depending on the print method to be used, the material of fabric of the product and/or the print area available. We will advise all options in the quotation and communications.
many lines of text can I have?
This question is most commonly asked about pens.
Decorating promotional products comes down to the 'print area' of the product.
If you're printing text, the text will have to fit into the allotted print area
for that product. Don't worry about it! Our art department will take care of
laying out your logo and/or text to optimize your message on that product. In
the event that your logo or imprint is not suitable for that product, we will
contact you immediately and offer alternative solutions
order blank goods?
Yes, in most instances you can order blank goods.
the minimum quantity of an item that I can order?
Every product varies with regards to minimum quantities;
we will advise minimum quantities when quoting and generally provide a range of
quantities and pricing in the quote so you can make an informed decision.
a setup charge?
A setup charge is a cost associated with
preparing your logo for decoration on a product. This can apply to making
screens for screen printing, dies for custom Key Rings or digitizing for
embroidery. Often times, setting up your logo to be printed is more labor
intensive than the printing process itself which is often times automated.
Dies, Molds, Screens are typically kept for 1 year after your order and kept on
file. Reorders are typically not subject to setup charges.
there any other charges or fees?
We believe in keeping the promotional
product buying process as simple as possible. There are generally five aspects
to your order: the artwork, the setup, the items, the decoration and the
delivery. In most cases we try to amatise all the costs so as to keep simple
and you can see the cost at a glance.
long will it take to receive my order of promotional products?
Standard production time varies from
about 5 working days to 15 working days following confirmation & artwork proof
approval. Other factors include product availability, place of manufacture (eg.
Big savings can be made by manufacturing offshore, if time permits, but this
extends the delivery time by up to 12 weeks).
I can't find the product I'm looking for but have seen it on another site?
than likely we can provide that product. If you find a product online from
another site, please tell us about it and we will provide a quote asap.
I send my logo?
You can email any file you have your
logo in. Artwork specifications are in the “Technical Info” page. Once we
receive your file we can convert it to the correct format and size and add any
text or message required. Send your files to
are PMS colours?
PMS colours refer to the Pantone
Matching System, the industry's standard for accurately reproducing your
organizations branding elements with perfect accuracy. Not all logo's use PMS
colours. If you have any concerns just give us a call and we can advise the
best way to proceed.
Vector artwork is created in Adobe
Illustrator and Corel Draw and is essential to reproducing your logo on most
promotional products. Vector artwork files include: .eps, .ai, .cdr and .ps.
Vector files differ from bitmap or raster files (.jpg, .gif, .tiff, .bmp)
because they can be perfectly manipulated to any size or dimension. Bitmap
files will blur if you increase their size. Vector files will not, they use
thousands of reference points and proportionately resize your logo for a clean,
crisp appearance every time. Additionally, vector files allow for colour separations
which are essential for spot-colour prints where each colour is laid down one
at a time.
the difference between spot colour printing and 4-colour process printing?
Spot colour printing is a process where
the colours in your logo are separated out and a screen is made for each colour.
Each colour is then applied to the item one at a time. After each colour is
applied, the item usually runs through an oven to dry the ink. 4-Color process printing
is most commonly found on full color magnets, mousepads and some bags though
with new technologies 4-colour process is being used more widely. Essentially,
4 colours, Cyan, Magenta, Yellow and Black are mixed together to form a full
colour brilliant logo or image.
I don't have my logo in a vector file?
No problem. You can send us your logo in
any format, a jpg or a scan and we can recreate your logo into the correct
your order cancellation policy?
After an order confirmation has been
approved by the customer, we cannot guarantee that we will be able to make
changes to or cancel your order. All costs incurred prior to the change or cancellation
of an order is billed to the customer. This includes costs such as artwork,
setup charges, etc.,.
What type of payments do you accept?
Card – Visa & MasterCard
you require any further information please don’t hesitate to contact us via the
contact page, email or phone.
Phone: 02 9623 0382
Mobile: 0427 826 685